Results
Real Scoreboards. Same Four Numbers. Every Month.
We measure every program against four metrics: booked patients, response time, review growth, and lead capture. No cherry-picked screenshots. No vanity charts. Real outcomes.
Same chart, same format, same four lines — reported every month.
Free audit. Your scorecard is yours to keep whether we work together or not.
The Scorecard
Four numbers. Six months.
One honest story.
We agree on these in week zero, then report them every month. The chart below is the average trajectory across active practices — your scorecard will look like this one, in your colors.
The Four Metrics
Four numbers. We agree on them in week zero.
These are the only metrics we let into the executive report. Everything else belongs in the working log.
+0%
Month-over-month growth
Booked New Patients Per Month
Vs. 90-day baseline pulled from your PMS before we touch anything. The only number that matters.
Baseline: 15 patients/mo → Month 6: 37+ patients/mo
<30
seconds
Average Response Time
SMS, web chat, and missed calls — measured together. Industry standard is 2–24 hours. We measure in seconds.
Baseline: 90 seconds → Month 6: <30 seconds
+0
per month
New 5-Star Google Reviews
Net new — replies and gating not counted. Google's algorithm prioritizes review velocity. This moves your ranking.
Baseline: 3/mo → Month 6: 27/mo
0%
captured
Lead Capture Rate
% of all web, phone, and form inquiries that make it into your unified inbox. Nothing falls through the cracks.
Baseline: 70% captured → Month 6: 94% captured
Case Snapshots
Three practices. Three very different specialties.
Same four metrics. Names anonymized at the practices' request. Numbers come straight from each client's monthly scorecard.
"Our expectant moms book their first prenatal visit through the website or app at 2am. The chatbot handles insurance questions, appointment availability, all of it. We don't lose a single inquiry anymore."
— Office Manager · 4 physicians, 2 locations
After-Hours Bookings
28/month (was 0)
Call Answer Rate
96% (was 60%)
Average Response Time
<25 seconds (was 3+ hours)
New Prenatal Patients
+155% vs baseline
Expectant moms research and book at off-hours. Platform captures 100% of 2am inquiries.
"Our new patient line was ringing off the hook but we were capturing maybe 40% of those calls. Chatbot screens them, our team triages during business hours, and we're not losing the Saturday calls anymore. Half of our new patient visits now come from people who would've given up."
— Physician-Owner · 3 providers, single location, 2,500 active patients
Inquiries Captured
87% (was 42%)
Same-Day Bookings
+180% (was 5, now 14/month)
New Established Patients
24 from inquiries (90 days)
Google Reviews/Month
+16 (was 2, now 18/month)
"We're the sideline doc for college athletes and weekend warriors. People injure themselves Friday night, Google 'sports medicine near me,' and want to come in Saturday. The chatbot asks about injury type, insurance, medications—all before we see them. Intake is instant."
— Clinic Director · 3 physicians + PT staff, single location
Weekend Bookings
34/month (was 6)
Acute Injury Same-Day
78% (was 22%)
New Athletic Patients
+210% vs baseline
Time-to-First-Visit
16 hours (was 5+ days)
How We Measure
Boring methodology. That's the point.
Marketing reporting got fancy because the underlying numbers were thin. Ours aren't, so we don't need the theatrics.
Baseline Before We Touch Anything
Week zero is instrumentation. Every number we later report has a 90-day baseline pulled from your PMS, ad accounts, and call logs.
One Variable at a Time
We change one thing per cycle. If the chatbot launches Tuesday, we don't add a new ad campaign that same week. Attribution stays honest.
Numbers Come From Systems, Not Us
Booked-patient counts from your PMS. Reviews from Google. Response time from the inbox. We don't get to curate.
Same Chart, Every Month
Format never changes. Comparisons stay valid across quarters. No new dashboards to learn — just the four lines moving.
Your Numbers. Your Scorecard. Your Control.
Twenty minutes. We pull your real data live and walk through the scorecard format you'd see every month — the same four metrics, month after month. No cherry-picked charts. No vanity metrics. Just what matters.
Free audit. Scorecard is yours to keep whether we work together or not.