Terms of service.

415 Creative is a healthcare-only marketing and software studio. We help medical and dental practices grow predictably by combining strategy, build, and operations under one roof.

Every engagement is documented in a written scope of work that defines deliverables, timelines, fees, and the people involved on both sides. We don’t start meaningful work without one. Verbal agreements, Slack messages, and email threads are useful context but never replace a signed scope.

Either party can end an engagement with thirty days’ written notice unless the scope says otherwise. Work performed up to the termination date is owed in full.

Fees are documented in your scope. Invoices are due net fifteen days unless otherwise agreed. Late balances accrue modest interest as permitted by law and may pause active work.

We don’t mark up media buying. Ad spend is paid by you directly to the platform whenever possible; if we front it, we pass it through at cost on a separate line.

Once a deliverable is paid for in full, you own it. Websites, copy, creative, and reports are yours to keep, modify, and take elsewhere. We retain ownership of our internal tooling, templates, and platform code — the things we bring to every engagement, not specific to yours.

We also keep a portfolio right: the ability to reference our work with you in case studies and proposals. Specific numbers and screenshots are only published with your written approval.

We treat your business information as confidential by default — financials, patient volumes, internal disagreements, the things you tell us in a strategy session. We do not share them outside the engagement team. If we need to bring in a subcontractor, we’ll tell you first and the same confidentiality bar applies.

Our marketing services are designed to avoid protected health information (PHI) altogether. If a workflow requires PHI, we put a business associate agreement in place before any data moves and route it through systems built for healthcare compliance — not generic SaaS tools.

We will tell you what we believe is achievable, with the caveats. We will not promise specific revenue, ranking, or patient volume outcomes — not because we’re hedging, but because anyone who does is selling you something.

We commit to the inputs: the cadence, the quality of the work, the honesty of the reporting. The outputs follow when the inputs are right.

Our total liability for any engagement is limited to the fees paid by you to us in the three months immediately prior to the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

These terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any disputes will be resolved in the state or federal courts located in San Diego County.

We may update these terms from time to time. The current version always lives at this URL with a “last updated” date. For active engagements, the version in effect at the time of your scope continues to apply unless we agree otherwise in writing.

Questions about these terms — contact@415creative.com. We answer in business hours, in plain English.